Shipping Policy
Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
What are your shipping rates?
We have a fixed shipping rate of $5.99 USD to all destinations worldwide.
If a Delivery is Missed
If the delivery driver misses you, they'll usually leave a note and keep your package safe at the local post office. The best first step is to contact your local delivery provider with your tracking number to see what's up. If you're still stuck, just let us know and we'll help out!
(Please note, we can't be responsible for packages that are returned because of a wrong address or failure to collect.)
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@alizeeleafnourish.com
Are items shipped from overseas or locally?
Depending on product availability and destination, items are shipped directly from our own factories located in the United States, Canada, Australia, or from our manufacturing facilities in China.
Lost or Stolen Packages
We know how frustrating it is to think your package is lost. When you contact us about a potential issue, we will work directly with the shipping company to find out exactly where it is.
● Lost in Transit: If our investigation confirms that your package is officially lost during its journey, we will happily send you a replacement order, completely on us.
● A Quick Note on "Delivered" Packages: Our policy doesn't cover packages that are lost or stolen after the tracking confirms a successful delivery to your address. If your tracking says "Delivered" but you can't find it, we recommend checking with your neighbors, family members, or building management first.
Why did I only receive part of my order?
Don't worry, the rest of your order is on its way! If your order includes multiple items, we sometimes ship them in separate packages from our different warehouses. We do this to get each item to you as fast as possible.
You will receive a separate shipping confirmation email, including a unique tracking number, for each package.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
Need to Make a Change to Your Order?
Whether you need to correct your shipping information (like an address or phone number) or change an item (like its size, color, or quantity), you must contact us ASAP, ideally within 12 hours of placing your order.
Please email our support team with the following:
● Your Order Number (e.g., 066SHOP-123331) and Order Email
● A clear description of the change needed (e.g., the new address, or the new item size/color).
Our team moves quickly, therefore we cannot guarantee any changes once an order is being processed for shipment, but we will always do our best to help!
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
Are items shipped from overseas or locally?
Depending on product availability and destination, items are shipped directly from our own factories located in the United States, Canada, Australia, or from our manufacturing facilities in China.
Disclaimer
By placing an order with us, you agree to the following terms:
● Shipping Times: All shipping timeframes are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors outside of our control.
● Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's authorities. These fees are not included in the item price or shipping cost.
● Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages lost or returned due to an incorrect address.
● Delivered Packages: Our responsibility for an order ends once the tracking status shows a successful delivery. We are not liable for packages that are lost or stolen after this point.